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Frequently Asked Questions

  • How do you visit the communities?

    To prepare your child for our program, we use a step-by-step process. This allows you and your child to visit together until lunchtime on the first day and a full day without you the next day, but you can stay if you wish. In the end, your child will feel safe enough to let you go. Children usually cry a little, but this won't last long. You can even call later in the day to find out how your baby is doing.
  • If I want to join one of your activities, can I do so?

    Of course! You can visit your child whenever you wish. In fact, you can spend an hour or the entire morning in your child's classroom. The Center has an open visitation policy, which is detailed in our Center handbook.
  • What is the impact they have generated?

    Our Center offers breakfast, lunch and snacks as part of your rate. The company we contract with to grow locally produced organic foods offers a selection of different menus for various dietary needs, including vegetarian, gluten-free and dairy-free. However, if your child has special dietary needs that we cannot accommodate, you may bring your own food with written permission from your pediatrician.
  • How do you follow up with children?

    At the beginning, we make sure your child and other children are safe. We carefully clean up any scratches and calm your child. In addition, the teacher who witnessed the incident documents each accident or injury on paper. This document was signed by the site administrator, verified with one of the leadership team members and transferred to you at the end of the day. As a general rule, we also call you to describe the incident/accident and how we dealt with it. We don't want you to be surprised at the time of pick-up!
  • Is it reliable to donate through the website?

    Of course we do. Our site is built with up-to-date, encrypted and secure technologies that allow for secure transactions to provide confidence to our donors.
  • I want to help, but I can't donate, what do I do?

    The Happy Childhood Learning Center dispenses medications at 11:00 a.m. and 3:00 p.m.

    We only dispense prescription medications in original containers, with accurate dosages and instructions for use.

    Parents must complete a medication form for the medication to be dispensed. Medication forms are available at the front desk. Medication forms, doctor's notes and medications must be turned in to the main office.

    Happy Childhood Learning Center will dispense over-the-counter medications and fever-reducing medications such as Children's Tylenol or Children's Motrin. Parents must provide a doctor's note with the appropriate dosage. Parents should also provide a bottle of fever-reducing medication with their child's name on it. If the child's age is not noted on the medication, we must provide a physician's permission and an accurate dosage to give to your child. Our staff will inform the parent or other emergency contact person if the child needs to be picked up due to illness.

    All prescription medications must be properly labeled by the pharmacist.

    Parents are NOT allowed to bring any medication to our center.
  • How do you visit the communities?

    We leave in a van from Tulum to the Mayan zone or different communities in Quintana Roo. The team and volunteer readers come with us.
  • If I want to join one of your activities, can I do so?

    Of course you can. Write to us at: .moc.liamg%40setnarenitisartelnoicadnuf No matter where you are from, we create community in the country and around the world different parts of the world.
  • What is the impact they have generated?

    We have delivered more than 10,000 books in 4 years, benefiting more than 4,000 children and adolescents in Mayan communities.
  • How do you follow up with children?

    Each week we return to the communities where we conduct the workshops to follow up with our programs, as well as building community libraries in the places we have already visited.
  • I want to help, but I can't donate, what do I do?

    We invite you to follow us on social networks: Facebook: Fundación Letras Itinerantes, Instagram: letras_itinerantes, twitter: @LItinerantes.
    Write to us and we can always add from wherever we are, with a big heart and a good intention things happen.

Do you have any doubts?

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